Help Center
Find answers to common questions or contact our support team. We're here to help 7 days a week.
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Popular Questions
How do I reset my password?
Click 'Forgot Password' on the login page and follow the prompts. You'll receive a reset link via email or text.
How do I report a lost or stolen card?
Call 813.736.5086 immediately (24/7) or log into online banking and use Card Controls to lock your card.
What's the routing number?
Our routing number is 321180379. Use this for direct deposits, wire transfers, and automatic payments.
How do I set up direct deposit?
Provide your employer with our routing number (321180379) and your account number found in online banking.
How do I deposit a check with my phone?
Open the First Tech app, tap 'Deposit', select your account, enter the amount, and take photos of the front and back of your check.
How do I send money with Zelle?
Log into online or mobile banking, go to 'Send Money with Zelle', add a recipient by email or phone, and enter the amount.
Report Fraud or Suspicious Activity
If you suspect unauthorized activity on your account, act immediately:
- • Lock your card immediately through the mobile app or online banking
- • Call us at 813.736.5086 (available 24/7 for fraud)
- • Change your online banking password
- • Review recent transactions for unauthorized charges
Still Need Help?
Our member services team is available to assist you.
Phone support available Mon-Fri 7am-7pm PT | Sat 9am-5pm PT
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